Quality Policy
Quality Policy Statement
Clow Group Ltd. (Glasgow) recognise that we must continue to provide customers with a high quality product and service at a fair price. To this end we have established, effectively operate and maintain, a Quality Management System based on the requirements of BS EN ISO 9001:2015.
It is our policy to ensure that products and services are provided in accordance with customers specified requirements, regulatory standards, safety requirements, and to meet given timescales, ensuring that our level of service consistently meets, or where possible exceeds, our customers expectations and requirements.
The overall intentions of the Company are:
- To achieve and efficient method of company operation and to demonstrate the company's commitment and strive for quality to our customers.
- To ensure that all staff are suitably competent, well trained and well informed.
- To create a quality awareness together with an active attitude to continuous quality improvement among all staff within the company.
- To reduce unproductive time, rectification, customer returns and complaints. To come out of each complaint situation with a strengthened relationship with the customer.
- To actively seek the views of our customers and use this as a basis for improvement.
Our Quality Managment System will help us to reach to attain the above. The success of this policy can only be achieved through the commitment and loyalty of everyone, regardless of the duties he or she performs. Through mutual respect, personal pride and teamwork, we will strive for excellence, continually improving our services, processes and products.
We will work to be the best at what we do, in every phase of our business, at every level.
We hope to become an excellent company in the eyes of both our customers and employees.
Cameron Clow
Managing Director
Reference: Clow Group Ltd.: Quality Manual, Appendix 3, Revision 7.17, Page 1 of 1
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